How are Customer Experience and Law connected?

How are Customer Experience and Law connected?

by | May 5, 2021 | Objave

Being professionally involved in both topics, I can see several possibilities where CX can be directly applied to legal topics. To name some of them: Soft law with the legal language that is „closer“ to the average personDigital systems (like e-Citizens) that make it...
What has happened with CX in the pandemic?

What has happened with CX in the pandemic?

by | Apr 6, 2021 | Objave

Since the Covid pandemic has started, we were all forced to go digital. Some companies have found their way, some not so much. But even the public services have proven that it is possible, showing the way how the digital future might look like. However, in this...
Why is Customer Journey (CJ) mapping important?

Why is Customer Journey (CJ) mapping important?

by | Jan 28, 2021 | Objave

As Customer Experience Management topic occurs rather often in 2021 strategy plans, for the ones that still have doubts, let´s remind ourselves why the CJ mapping should not be omitted: It is the only way to see what our customers experience while contacting with our...
What does a Product Owner really own?

What does a Product Owner really own?

by | Jan 13, 2021 | Objave

A Product Owner (PO) is one of the roles in Scrum. We know that Scrum is a framework for developing complex products, using rather agile and flexible approach.  The PO has the responsibility to bring the development to an end, being a bridge between stakeholders...