B-MODUS PROVIDES SERVICES TAILORED FOR THE CUSTOMER

B-MODUS PROVIDES SERVICES TAILORED FOR THE CUSTOMER

MISSION

By listening to customers and focusing on their needs, we provide unique experiences and add compelling value to their business.

Why is customer centricity the only sustainable way?

Because the most expensive business is the one where customers are leaving!

Business consultancy

Consultancy services in the field of strategy and sustainable business solutions by applying substantial international experience and using new methodologies of strategy implementation (customer experience, design thinking).

Project management

With my experience as a Project manager for international projects I help clients to manage projects for different industries, using classical (waterfall) or agile (Scrum) approach.
As a certified EU funds project manager I support clients in seizing EU funding opportunities with customised project proposal and implementation.

The key to achieving project goals is, besides their proper definition, the methodology of project implementation. That´s  what defines Project management as a key component in pursuing successful and sustainable business.

Customer experience (CX)

I help clients to implement CX solutions and improve their customers´ experience. By using CX tools for measuring customer experience, including digital channels, I detect points of contact that need improvements. The next step is defining improvements for those points of contact, which are discussed and implemented in cooperation with the client. Control and communication should not be omitted as part of the closed loop process.

With such a process companies achieve quality long-term relationships with their clients.

SERVICES TRANSLATION AND INTERPRETATION

The company offers translation and interpretation services for the following languages:

  • German
  • English
  • Croatian

in any combination of those languages, with or without Court certification.

Translations/interpretations cover the following areas: Business and Economics, Marketing & PR, Law, Medicine, Corporative communications and IT sector.

With an extensive experience in translating/interpreting for companies, health-care institutions, courts and individuals I focus on quality and excellent customer experience.

About

Sandra Burgsteiner, mag.oec.

Graduated in 1997 at the Faculty of Economics of the University of Zagreb, with major in Finance.

During her career she has been working in international companies in fields of project management, business analysis and due diligence, strategic development and customer experience management.

She gained her international experience in Vienna, Austria, where she, as a Business Analysis Manager,  defined and managed business strategy of an international corporation.

She has been leading international projects of implementing and managing customer experience at different touch points with customers and for different channels,  simultaneously involving  up to 7 countries.

She is a certified Scrum Master and Product owner for Scrum as an agile framework for developing complex products and services.

She is also a certified EU funds Project Manager.

In parallel with her corporative work, she has been continuously studying English and German language, which she perfected in Vienna, Austria and Cambridge, UK.

After years of living and working in Vienna, she has acquired a C2 proficiency level in German language (CPE Diplom, Goethe Institut) and English (Certificate of Proficiency in English, University of Cambridge). In 2010 she acquired a title of Court interpreter for those languages.

Ms Burgsteiner provides translation and interpretation services for corporations, law-firms, courts and individuals. She translates official documents, professional texts and publications, business presentations and web-sites, marketing and other materials in the fields of economy and management, IT sector, law, medicine…

In 2020 Sandra Burgsteiner founded her own company for business consultancy and translations, aiming to support local and international clients with her knowledge and experience.

 

Sandra Burgsteiner, mag.oec.

Graduated in 1997 at the Faculty of Economics of the University of Zagreb, with major in Finance.

During her career she has been working in international companies in fields of project management, business analysis and due diligence, strategic development and customer experience management.

She gained her international experience in Vienna, Austria, where she, as a Business Analysis Manager,  defined and managed business strategy of an international corporation.

She has been leading international projects of implementing and managing customer experience at different touch points with customers and for different channels,  simultaneously involving  up to 7 countries.

She is a certified Scrum Master and Product owner for Scrum as an agile framework for developing complex products and services.

She is also a certified EU funds Project Manager.

In parallel with her corporative work, she has been continuously studying English and German language, which she perfected in Vienna, Austria and Cambridge, UK.

After years of living and working in Vienna, she has acquired a C2 proficiency level in German language (CPE Diplom, Goethe Institut) and English (Certificate of Proficiency in English, University of Cambridge). In 2010 she acquired a title of Court interpreter for those languages.

Ms Burgsteiner provides translation and interpretation services for corporations, law-firms, courts and individuals. She translates official documents, professional texts and publications, business presentations and web-sites, marketing and other materials in the fields of economy and management, IT sector, law, medicine…

In 2020 Sandra Burgsteiner founded her own company for business consultancy and translations, aiming to support local and international clients with her knowledge and experience.

Publications

What has happened with CX in the pandemic?

What has happened with CX in the pandemic?

Since the Covid pandemic has started, we were all forced to go digital. Some companies have found their way, some not so much. But even the public services have proven that it is possible, showing the way how the digital future might look like. However, in this...

Why is Customer Journey (CJ) mapping important?

Why is Customer Journey (CJ) mapping important?

As Customer Experience Management topic occurs rather often in 2021 strategy plans, for the ones that still have doubts, let´s remind ourselves why the CJ mapping should not be omitted: It is the only way to see what our customers experience while contacting with our...

What does a Product Owner really own?

What does a Product Owner really own?

A Product Owner (PO) is one of the roles in Scrum. We know that Scrum is a framework for developing complex products, using rather agile and flexible approach.  The PO has the responsibility to bring the development to an end, being a bridge between stakeholders...