B-MODUS PROVIDES SERVICES TAILORED FOR THE CUSTOMER

B-MODUS PROVIDES SERVICES TAILORED FOR THE CUSTOMER

MISSION

By listening to customers and focusing on their needs, we provide unique experiences and add compelling value to their business.

Why is customer centricity the only sustainable way?

Because the most expensive business is the one where customers are leaving!

Business consultancy

Consultancy services in the field of strategy and sustainable business solutions by applying substantial international experience and using new methodologies of strategy implementation (customer experience, design thinking).

Project management

With my experience as a Project manager for international projects I help clients to manage projects for different industries, using classical (waterfall) or agile (Scrum) approach.  The key to achieving project goals is, besides their proper definition, the methodology of project implementation. That´s  what defines Project management as a key component in pursuing successful and sustainable business.

Customer experience (CX)

I help clients to implement CX solutions and improve their customers´ experience. By using CX tools for measuring customer experience, including digital channels, I detect points of contact that need improvements. The next step is defining improvements for those points of contact, which are discussed and implemented in cooperation with the client. Control and communication should not be omitted as part of the closed loop process.

With such a process companies achieve quality long-term relationships with their clients.

SERVICES TRANSLATION AND INTERPRETATION

The company offers translation and interpretation services for the following languages:

  • German
  • English
  • Croatian

in any combination of those languages, with or without Court certification.

Translations/interpretations cover the following areas: Business and Economics, Marketing & PR, Law, Medicine, Corporative communications and IT sector.

With an extensive experience in translating/interpreting for companies, health-care institutions, courts and individuals I focus on quality and excellent customer experience.

About

Sandra Burgsteiner, mag.oec.

Graduated in 1997 at the Faculty of Economics of the University of Zagreb, with major in Finance.

During her career she has been working in international companies in fields of project management, business analysis and due diligence, strategic development and customer experience management.

She gained her international experience in Vienna, Austria, where she, as a Business Analysis Manager,  defined and managed business strategy of an international corporation.

She has been leading international projects of implementing and managing customer experience at different touch points with customers and for different channels,  simultaneously involving  up to 7 countries.

She is a certified Scrum Master and Product owner for Scrum as an agile framework for developing complex products and services.

In parallel with her corporative work, she has been continuously studying English and German language, which she perfected in Vienna, Austria and Cambridge, UK.

After years of living and working in Vienna, she has acquired a C2 proficiency level in German language (CPE Diplom, Goethe Institut and English (Certificate of Proficiency in English, University of Cambridge). In 2010 she acquired a title of Court interpreter for those languages.

Ms Burgsteiner provides translation and interpretation services for corporations, law-firms, courts and individuals. She translates official documents, professional texts and publications, business presentations and web-sites, marketing and other materials in the fields of economy and management, IT sector, law, medicine…

In 2020 Sandra Burgsteiner founded her own company for business consultancy and translations, aiming to support local and international clients with her knowledge and experience.

 

Sandra Burgsteiner, mag.oec.

Graduated in 1997 at the Faculty of Economics of the University of Zagreb, with major in Finance.

During her career she has been working in international companies in fields of project management, business analysis and due diligence, strategic development and customer experience management.

She gained her international experience in Vienna, Austria, where she, as a Business Analysis Manager,  defined and managed business strategy of an international corporation.

She has been leading international projects of implementing and managing customer experience at different touch points with customers and for different channels,  simultaneously involving  up to 7 countries.

She is a certified Scrum Master and Product owner for Scrum as an agile framework for developing complex products and services.

In parallel with her corporative work, she has been continuously studying English and German language, which she perfected in Vienna, Austria and Cambridge, UK.

After years of living and working in Vienna, she has acquired a C2 proficiency level in German language (CPE Diplom, Goethe Institut and English (Certificate of Proficiency in English, University of Cambridge). In 2010 she acquired a title of Court interpreter for those languages.

Ms Burgsteiner provides translation and interpretation services for corporations, law-firms, courts and individuals. She translates official documents, professional texts and publications, business presentations and web-sites, marketing and other materials in the fields of economy and management, IT sector, law, medicine…

In 2020 Sandra Burgsteiner founded her own company for business consultancy and translations, aiming to support local and international clients with her knowledge and experience.

Publications

Are you closing the loop?

Are you closing the loop?

A lot of companies have implemented the Voice of customer (VOC) solution. This means they are gathering customers´ feedback, direct, indirect or inferred and performing analysis of „weak points“ , in order to improve their service (among other things). But if you take...

UX and CX – are they the same?

UX and CX – are they the same?

In the recent years we have been facing new terms created as a reflection of customers´ needs. Two most important ones are Customer experience (CX) and User experience (UX). But, often stays ambiguous if they are the same, and, if not, what is the difference between...

CX in Covid times

CX in Covid times

We are all well aware of what´s the Covid-19 pandemic done to our health and economy. But what´s happened to us as customers? As we see some excellent examples of companies adjusting their businesses to new circumstances, we also experience some that are a bit lost in...